Go back to the Authy app, click on the plus icon to add an account. Paste the code or key and click Add Account. As Xero doesn’t appear on the options to choose from, we need to create it. Select one of the options, for example Generic Blue , then to rename it type ‘Xero’ in the Account Name field at the top of the screen. Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code.

Enter the six digit code from the Authy app and click Confirm. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central.

Overview Set up multi-factor authentication MFA by installing an authenticator app on your mobile device, and following the steps in Xero to complete the process. You can set up MFA on a smartphone, tablet, laptop or desktop computer. Types of authenticator app and notifications Multi-factor authentication MFA provides a second layer of security that stops anyone else accessing your Xero account, even if they know your password. You should never share passwords with others.

An authenticator app installed on a smartphone, device or computer with an internet connection. Access to your Xero organisation with a web browser. Either a backup email address or choosing security questions and answers. Go to the Xero login screen. Enter your email address and password, then click Log in. Click Set up multi-factor authentication.

Choose an authenticator app. To use push notifications, select Xero Verify. A push notification is a pop-up notification sent to your mobile device.

You simply tap a button to approve or deny access. Does my mobile device or tablet need to be connected to the internet to receive push notifications? To receive a push notification with the Xero Verify app, you need to be connected to the internet. Does my mobile device need to be connected to the internet to get a passcode from Xero Verify or another authentication app? Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error.

You need to make sure the time on your authenticator device is in sync with Xero. Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically. Manually setting the time can lead to out-of-sync issues and an invalid code error. Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account.

You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too? Everyone logging in to Xero who has access to an organization needs to have MFA enabled on their account. You only need one instance of the authenticator app for each person to be able to log in to their Xero account. Can you set up multiple authenticators on one mobile device? How can I use multi-factor authentication?

You can install an authenticator app on your desktop. Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email? You should use a strong and unique password with your backup email. How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue.

Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? Important: If any sites prompt you to use Google Authenticator for multi-factor authentication, note that you can always substitute the Authy MFA app instead.

Although they work in similar ways, Authy is more feature-rich and allows for multi-device syncing, cloud-backups, and easier account recovery should you change or lose your phone or device.

Read more information on the features of Authy here. Log into Xero with your username and password. Before you can go any further, you need to download the Authy desktop app to your desktop. Click the link to the authy.

 
 

 

Authenticator app for xero – authenticator app for xero

 

You can install an authenticator app on your desktop. Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email?

You should use a strong and unique password with your backup email. How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue. Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? You can use your backup email or security questions. If I forget my phone, how do I get back into my account? After inserting your username and password, choose your backup email address or security questions.

How do I use multi-factor authentication with a new mobile device? You use your existing multi-factor authentication setup when moving MFA to a new mobile device. Visit our guide to using MFA with a new device for step-by-step instructions. Does the time setting on my mobile device matter? Not for Xero Verify. However, if you are using a third-party authentication app Google Authenticator, Authy, etc , you need to make sure the time on your authenticator device is in sync with Xero.

Multi-factor authentication Multi-factor authentication FAQs. Here are some useful resources:. Return to Authy and paste in the key. Authy will start to generate a six-digit code, which changes every 30 seconds. Setting up your backup email or security questions means you will always have access to your Xero account.

Xero sends you a confirmation email to the backup email address you provided. Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app.

In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop. When you enter a phone number, you can select how you receive the verification code. Then, enter the code to get into Authy. Add Xero as an account within Authy. To find the code or key, return to Xero and click Can’t scan the QR code?

Enter a setup key instead. Next to Setup Key , click Copy. Go back to the Authy app, click on the plus icon to add an account. Paste the code or key and click Add Account. As Xero doesn’t appear on the options to choose from, we need to create it. Select one of the options, for example Generic Blue , then to rename it type ‘Xero’ in the Account Name field at the top of the screen.

Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code. Follow the steps for setting up multi-factor authentication or watch the videos below to see how to sync Xero Verify to your Xero login and allow it to automatically send notifications to you.

Step 3: Logging in to Xero. When you log in to Xero, enter your email and password as usual. Xero Verify immediately sends a notification to your mobile device. Click your initials or image, click Account , select Set up under Multi-factor authentication , then follow the instructions. The videos below walk you through the steps. Multi-factor authentication for security. How to set up Xero Verify. Switch from Google Authenticator to Xero Verify.